Frequently Asked Questions

3PL USA, located in Houston, TX, offers third-party logistics and fulfillment services. They handle warehousing, order fulfillment, and shipping. This service supports e-commerce, marketplace, and B2B brands across the U.S.

Our main fulfillment center is in Houston, Texas. This location gives us easy access to major interstate highways and Port Houston. We can serve customers all over the United States.

We work with:

  • Retail Brands
  • Amazon Sellers
  • Shopify Stores
  • Walmart Marketplace Sellers
  • TikTok Shop Sellers
  • eBay Sellers
  • Etsy Sellers
  • Wholesale Businesses
  • Manufacturers
  • Importers
  • Subscription Box Companies

Yes. Every client gets a direct point of contact who knows their account — not a rotating support queue.

No, our fulfillment services grow with your order volume. This makes us a good choice for both new brands and high-volume sellers.

Yes, we typically dispatch orders placed before our daily cutoff time on the same day. You can access the exact cutoff and shipping details once you set up your account.

We integrate with:

  • Amazon
  • Shopify
  • Walmart
  • TikTok Shop
  • eBay
  • Target Plus
  • Temu
  • WooCommerce
  • BigCommerce
  • Etsy
  • Custom API integrations

Yes, our standard workflow inspects and processes returns. Returned items can be restocked, repackaged, or thrown away.

Yes, we have one connected inventory pool. This keeps your stock accurate across all platforms, not one channel.

Sure! Here’s a simplified version:

Yes, we handle:

  • Amazon FBA prep
  • Subscription box fulfillment
  • High-volume and seasonal needs
  • B2B retail distribution

See our full services list for details on each.

Request a free quote. Your account manager will help you with onboarding. They’ll also assist you in getting inventory and linking your sales channels.

We provide clear pricing for receiving, storage, and fulfillment. There are no hidden fees. Get a free quote tailored to your business.

For more detail, see our ecommerce fulfillment process, inventory storage and warehousing, or our Houston fulfillment location. Existing customers can also access the customer dashboard, or contact our team for help.